This policy applies to payments made to myPeedika, a business owned and operated by Abdullah Abdul Samad, for Shopify services. Every piece of work is agreed in a written quote before you pay anything, so you always know what a payment covers.
Cancelling before work starts
If you cancel after paying but before we have started work, we refund the full amount you paid.
Cancelling after work has started
You can cancel at any time. We refund what you paid minus the value of the work already completed, worked out from the stages in your quote. We will show you what has been done before we settle the amount, and hand over the completed work to you.
After the work is delivered
Work that has been delivered and accepted is not refundable. If something we built does not work as agreed in the quote, tell us and we will fix it at no extra cost.
Monthly support
Ongoing support can be cancelled at any time. It stops at the end of the period you have already paid for, and you will not be charged again. Part months are not refunded.
If we cancel
If we are unable to deliver the work we agreed to, we refund every rupee paid for the part we have not delivered.
What we cannot refund
Payments you make directly to other providers, such as your Shopify subscription, paid themes, paid apps and domain names, are refunded only by those providers under their own policies. Our apps, such as Replyr, follow the billing and refund terms published with that product.
Duplicate or failed payments
If you were charged twice, or money left your account for a payment that failed, we refund it in full once the payment is confirmed on our side.
How to ask for a refund
Email contact@mypeedika.com or message us on WhatsApp at +91 94001 08878 with your name, the date and amount of the payment, and the transaction reference. We reply within 2 working days to confirm the refund amount.
How long a refund takes
Approved refunds are processed within 5 to 7 working days to the original payment method: the same card, UPI account or bank account you paid from. Your bank may take a few more days to show it.
See also our terms & conditions and shipping & delivery policy.